• Basics of Operating System: Operating system, Basics of popular operating system (LINUX, WINDOWS);
• The User Interface: Task Bar, Icons, Start Menu, Running an Application- notepad, paint etc..;
• Operating System Simple Setting: Changing System Date And Time, Changing Display Properties, To Add Or Remove A Windows Component, Changing Mouse Properties, Adding and removing Printers;
• File and Directory Management: Types of files, What is a file, Naming conventions, File Extensions, File Pathway, Windows Explorer window, Viewing files, File property dialogue box, Explain file size (bytes, kilo, mega, giga,tera) and abbreviations used, Create a Folder, Move a file (multiple files)into a folder, Delete files and folders, Recovering deleted files, Renaming files, Searching for files, Creating and deleting shortcuts on desktop, How programs may save files in specific location by default. How to find where file is being saved;
• Desktop: exploring the desktop, cleaning the desktop;
• Keep Software updated: how to set automatic updates for windows operating system.

• Introduction,
• Getting started with PC hardware support, Electricity and power systems, CPUs and motherboards,
• Basic Input/Output System, Memory systems, Bus structures, color combination of network cable Expansion cards, Ports, connectors, and cables, Data storage devices,
• Video and multimedia input/output devices,
• Printers, Portable computers and devices, Connecting computers

• Word Processing Basics: Opening Word Processing Package, Menu Bar, Using The Help, Using The Icons Below Menu Bar;
• Opening and closing Documents: Opening Documents, Save and Save as, Page Setup, Print Preview, Printing of Documents;
• Text Creation and manipulation: Document Creation, Editing Text, Text Selection, Cut, Copy and Paste, Spell check, Thesaurus;
• Formatting the Text: Font and Size selection, Alignment of Text, Paragraph Indenting, Bullets and Numbering, Changing case;
• Formatting a document: Set page margin, paragraphs and sections within a document, Adjust indents and hanging indents;
• Table Manipulation: Draw Table, Changing cell width and height, Alignment of Text in cell, Delete / Insertion of row and column Border and shading, Table formulas;
• Inserting Graphic Elements: Insert a clip art picture, insert symbols and special characters, adding a watermark; Using word art; adding a drop cap;
• Mail Merge: Using mail merge; printing mailing labels; merging for sending emails using outlook.
• Use of local language
• Macros

• Elements of Electronic Spread Sheet: Opening of Spread Sheet, Addressing of Cells, Printing of Spread Sheet, Saving Workbooks;
• Manipulation of Cells: Entering Text, Numbers and Dates, Creating Text, Number and Date Series, Editing Worksheet Data, Inserting and Deleting Rows, Column, Changing Cell Height and Width;
• Formulas and Function: Using Formulas, Function, basic mathematical operators, using AutoSum etc., using formulas with multiple cell references, finding the right function, relative and absolute cell references, fixing formula errors; Charts: learning about charts, creating charts; Working with graphics; Clip Art; SmartArt.
• Use of Pivot Table and Pivot Chart.

• Basic Concepts of presentation: Using PowerPoint, Opening A Power Point Presentation, Saving A Presentation;
• Creation of Presentation: Creating a Presentation Using a Template, Creating a Blank Presentation, Entering and Editing Text, Inserting And Deleting Slides in a Presentation;
• Preparation of Slides: Inserting Word Table or An Excel Worksheet, Adding Clip Art Pictures, Inserting Other Objects, Resizing and Scaling an Object;
• Presentation of Slides: Viewing A Presentation, Choosing a Set Up for Presentation, Printing Slides And Handouts;
• Slide Show: Running a Slide Show, Transition and Slide Timings, Automating a Slide Show.

• Introduction to the concepts of database management system; Creating a database;
• Creating a Table: concepts of field, field types; entering data in a table, preview and print a table, changing row and column height; closing and opening of table, sorting of table, finding and replacing texts; using queries wizard; creating report from tables / queries from report wizard, modifying a report, printing of report; creating a form using wizard, entry in the forms; basic of formatting of forms and reports.

• Cyber Security: Basic concepts of threats, vulnerabilities, controls; risk; confidentiality, integrity, availability; security policies; security mechanisms; Data Security and protection: concept, creating strong passwords; how to stay safe when surfing on internet: “In private Browsing”, identifying secure website, clear cookies;
• Know how to identify a secure web site: https, lock symbol; Security Considerations: Know about security threats from web sites like: viruses, worms, Trojan horses, spyware. Understand the term malware; Netiquettes, DOS, DDOS;
• Netiquettes; Security Considerations: Be aware of the possibility of receiving fraudulent and unsolicited e-mail; phishing, Recognize attempted phishing;
• Basics of Software Licensing
• Overview and understanding of IT Act 2000.

• Computer Maintenance and Security: Overview of Computer Maintenance and Security, Inbuilt PC Security, tools, Securing documents, Antivirus, Upgrading Operating System and Application software. security; Cleaning the monitor, keyboard, CPU;
• Deleting unnecessary programs and files: Disk cleanup, deleting toolbars; defrag hard drive;
• Computer maintenance programs: Ccleaner, myDefrag, Spinrite etc.;
• Basic troubleshooting: restart computer, checking cables, uninstalling a software, start windows in safe mode etc.

• Basic of Computer Networks: LAN, WAN, Wi-Fi, Broadband, Bluetooth;
• Internet: Concept of Internet, Applications of Internet, Connecting to the Internet, Troubleshooting; WWW, TCP/IP, DNS, Search Engine; Key web browser features, Brief about switch, router, gateway;
• Various applications of Internet: e-mail, information gathering, retailing etc.;
• Methods of connecting to the Internet: Dial up, ISDN and broadband; Brief introduction to Internet addressing, Internet protocols (TCP/IP, FTP and HTTP);
• Define and understand the terms: Internet Service Provider (ISP), Uniform Resource Locator (URL), hyperlink;
• Internet protocols (TCP/IP, FTP and HTTP);
• Define and understand the terms:

• Applications of IECT: e-governance, Multimedia and Entertainment;
• Project Management using IT tools & related applications
• Introduction to Cloud Computing: What is cloud computing, Properties & Characteristics, Service models, Deployment models; Concepts of: IaaS (Infrastructure as a Service), PaaS (Platform as a Service), SaaS (Software as a service), DaaS (Desktop as a Service).
• Introduction to Mobile Computing, its components and characteristics.

Application of Digital Financial Services:

• Basics of E-mail: What is an Electronic Mail,
• Mailbox: Inbox and Outbox, Creating and Sending a new E-mail, Forwarding an E-mail message, Sorting and Searching emails, Document collaboration; instant Messaging and Collaboration: Using Instant messaging, Instant messaging providers, Netiquettes;
• Configuring mail on mobile, creating groups, message formations, do’s & don’t using mobile, attachment, difference between Bcc & Cc
• Email Protocols: SMTP, POP3, IMAP4, MIME5; Email Clients: Netscape mail clients, Outlook Express, web based E-mail; Email encryption.

• Basic concepts, Hardware requirement for multimedia computer; Textural information;
• Components of Multimedia: Images and their types, Animation, Digital audio, Digital Video Software for Multimedia, Introduction to MS-Publisher and Photodraw, Developing simple application and presentations using MS-Publisher.

• Concepts of HTML page structure,
• FrontPage / Interdev
• HTML text, HTML Links, Using CSS, Using tables,
• HTML document tables,
• HTML frames,
• HTML images,

• Effective communication: features of effective communication;
• Communication Skills & Call Handling Skills
• Listening Skills: Types of Listening; Tips for Effective Listening: Academic Listening- (lecturing), Listening to Talks and Presentations, Listening to Announcements.
• Corporate culture
• CRM Concepts
• Selling skills
• Behavioral Skills
• Vocabulary Development
• Pronunciation
• Reading
• Listening And Speaking
• Writing
• Integrated Skills
• Non-Verbal Communication